Service Commitment

1、Quality assurance starts with technology and meets user requirements in product selection. We will provide products with mature technology, stable operation, and reliable performance that have been tested in practice;

2、Strictly formulate process measures, strictly implement them, require operators to conduct self inspection according to drawing standards and process documents, and conduct dedicated inspections to strictly control. Unqualified products are strictly prohibited from leaving the factory;

3、During the installation period, technical personnel will be stationed on site to provide technical services, guide the installation quality, communicate with the Party A and the supervision company department in a timely manner, and promptly solve any problems found;

4、We have rich experience in the installation, debugging, and operation of laser cutting machines. If users encounter technical and quality issues during use, our company will immediately repair the equipment to ensure prompt completion and reduce economic losses.

1、Strictly implement the service file management system, track and communicate in a timely manner;

2、Strictly fulfill the requirements stipulated in the contract and ensure the supply period;

3、Free debugging training and training for operators in safety and technical aspects;

4、Promptly solve problems, implement 24-hour service, receive user visits and calls, and do not rest during holidays;

5、Annual inventory of various guide rails, gears, racks, lasers, laser heads, various components, etc;

6、Take immediate action upon receiving repair information and arrive at any domestic site within 3 hours; In case of special circumstances, maintenance personnel from the company headquarters shall arrive at the scene within 24 hours;

7、Quality assurance period: The warranty period is 18 months after the equipment is delivered or 12 months after the equipment is put into operation, whichever comes first.

8、Defect warranty: If the defect repeatedly occurs after the laser cutting machine is delivered for use, we will submit an analysis report and solution until the defect is finally corrected. The warranty period provided will be recalculated from the date of correction. If the replacement and correction are caused by negligence, misoperation, or other circumstances beyond our scope of responsibility, we shall carry out the repair, and the additional costs shall be borne by both parties through negotiation. During the warranty period and normal operation of the equipment, we will conduct regular on-site inspections to promptly address any potential faults or hazards; During the warranty period, any malfunctions that occur will be repaired and replacement parts will be provided free of charge.

9、After the warranty period, lifelong maintenance will be carried out on the equipment; After the warranty period, maintenance labor costs will only include travel expenses and labor wages.